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MATRIX INTERMEDIATE WORKBOOK Units: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 Unit 4 Small beginnings |
A Look at this advertisement for a mobile phone and read the letter. List the problems mentioned.
| TOP MOBILE MAGAZINE |
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4U mobile phone Comes in three different colours: silver, gold and black. FEATURES: • memory for up to 20 numbers • text messages • free practical leather case • free calls for a month!
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• memory for up to 20 numbers - no memory
• text messages - didn't work
• black instead of silver model
• free calls for a month! - bill for the first few calls!
11 March 2001
Dear Sir / Madam
I am writing to complain about a mobile phone I ordered from Top Ìîbile Magazine last month. I returned the phone two weeks ago, 1 and I am still waiting for a replacement. / and you still haven't given me a new one!
When I ordered the phone, I asked for a silver model. Despite this, I was sent a black one. However, I decided to use the phone to see if 2 it functioned correctly / it worked OK. Unfortunately, it didn't.
Your advertisement claimed that the phone could send text messages, but when I tried 3 to use this feature / to send a message to my best friend, it didn't work. In addition, there was no memory, so I was unable to save numbers.
When I 4 contacted / got in touch with customer services, they asked me to return the phone and promised to send a replacement. 5 That was two weeks ago / That was ages ago and I am still waiting for a new phone. Since then I have received a bill for the few calls I made, although the advertisement claimed that the first month would be free.
6 I would appreciate it / It would be great if you could send me either a replacement phone in the correct colour or a full refund as soon as possible. 7 I look forward to receiving your reply. / Please write back soon.
Yours faithfully
Helen Bond
Dear Sir / Madam
I am writing to complain about a mobile phone I ordered from Top Ìîbile Magazine last month. I returned the phone two weeks ago, and I am still waiting for a replacement.
When I ordered the phone, I asked for a silver model. Despite this, I was sent a black one. However, I decided to use the phone to see if it functioned correctly Unfortunately, it didn't.
Your advertisement claimed that the phone could send text messages, but when I tried to use this feature , it didn't work. In addition, there was no memory, so I was unable to save numbers.
When I contacted customer services , they asked me to return the phone and promised to send a replacement. That was two weeks ago and I am still waiting for a new phone. Since then I have received a bill for the few calls I made, although the advertisement claimed that the first month would be free.
6 I would appreciate it if you could send me either a replacement phone in the correct colour or a full refund as soon as possible. I look forward to receiving your reply.
Yours faithfully
Helen Bond
Look at this annotated advert for a computer game and complete the letter of complaint below.
| GAMES WORLD MAGAZINE |
| SILVER CITY COMPUTER GAME |
| This great new game from Futurecom has: • realistic graphics • 5 levels – only three! • great Soundtrack - quality was bad! • for one, two or four players – only one person could play • free extra game – where? |
3 February 2001
Dear Sir / Madam
I am writing to complain about a computer game I ordered from Games World Magazine last month. The game arrived several weeks ago, and since then I have experienced a lot of problems with it.
First of all ... (describe first problem; number of levels). Secondly, your advertisement claimed that ... (sound quality). However, ... (say what the sound quality was really like). In addition, ... (mention third problem: one person can play) and ... (did you get a free game?).
When I phoned customer services, ... (what did they say/do?). That was two weeks ago, and I am still waiting for ... (what?). I am not satisfied with the computer game and ... (what do you want them to do?).
Yours faithfully
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