Dear Sir / Madam

I am writing to complain about a mobile phone I ordered from Top Моbile Magazine last month. I returned the phone two weeks ago, and I am still waiting for a replacement.

When I ordered the phone, I asked for a silver model. Despite this, I was sent a black one. However, I decided to use the phone to see if it functioned correctly Unfortunately, it didn't.

Your advertisement claimed that the phone could send text messages, but when I tried to use this feature , it didn't work. In addition, there was no memory, so I was unable to save numbers.

When I contacted customer services , they asked me to return the phone and promised to send a replacement. That was two weeks ago and I am still waiting for a new phone. Since then I have received a bill for the few calls I made, although the advertisement claimed that the first month would be free.

6 I would appreciate it if you could send me either a replacement phone in the correct colour or a full refund as soon as possible. I look forward to receiving your reply.

Yours faithfully

Helen Bond

9 Writing

Look at this annotated advert for a computer game and complete the letter of complaint below.

3 February 2001

Dear Sir / Madam

I am writing to complain about a computer game I ordered from Games World Magazine last month. The game arrived several weeks ago, and since then I have experienced a lot of problems with it.

First of all ... (describe first problem; number of levels). Secondly, your advertisement claimed that ... (sound quality). However, ... (say what the sound quality was really like). In addition, ... (mention third problem: one person can play) and ... (did you get a free game?).

When I phoned customer services, ... (what did they say/do?). That was two weeks ago, and I am still waiting for ... (what?). I am not satisfied with the computer game and ... (what do you want them to do?).

Yours faithfully